With the success of World of Warcraft, I think the folks at Sony Online Entertainment (SOE or as I like to call them, ScrOEw) is starting to get worried about their subscription base. This is evident in this new missive from their president, John Smedley.
But who can blame them? All I ever hear from WoW players is “Wow, this game is great!” or “Wow, this is game is so accessible!” Even friends whom I never thought would play an MMO game are playing and loving it. In Smed’s message, he talked about the competition (Blizzard) and how they have to put forth their “A” game just to compete. While it seems like he’s pep talking; to me, it’s more like of a desperate cry to the his subscribers, “Please stay with us and give us a chance to fix the numerous ScrOEws. You are our livelihood, we’ve been too aloof and we’re now willing to listen as long as you give us a chance…”
If I sound gleeful, you’re right! Long time readers will know that I’ve often complained about their holier-than-thou disdainful attitude toward their customers. It seems they’re finally waking up to the prospect that they need to get off their high horse. Bravo Blizzard!